Host Coaching, Uncategorized

10 ways to ROCK your host coaching

What is Host Coaching?

-Partnering with the host

-have to engage and communicate with the host

Why is it important?

-higher party sales

-recruiting

What is my role?

-BFF

-Teaching her how to BE a hostess

4 Key factors to hostess coaching:

COMFORT: Get to know you, grow a relationship, New BFF ;), comfortable to ask questions, confidence in YOU and the PRODUCT (We are the BRAND AMBASSADOR)

MOTIVATION: Keep her motivated with messages, wish lists, ways to share

GUIDANCE!! Looking to YOU to know what she has to do, what to say, when to invite who to invite – you know all the answers

APPRECIATION!! Show her what she deserves! Thank you, shout out, sample, doesn’t have to be gifts

ROCKIN’ HOST COACHING

1: First Impressions are EVERYTHING!!! Getting the booking is ok but follow up with the booking is what counts!  Hostess Packets (Catalogs, Hostess Bingo, Party Tips, Outside order instructions, Recruiting info, Business Card, Personal Note, Sample)

2: Keep It Simple Sister: keep it duplicatable, make sure its easy and fun so she thinks she can do it too,

3: Motivation – dream big…. motivate her that her friends and family will order, encourage her to get the party booked and we make the party interesting

4: Build a Wish List together – spend time with her and get to know her preferences common interests, if her desire for product rewards is higher, her investment in the party will be higher!!

For Friends:

For Family:

For Gifts/Just Because:

For You:

5: Guide your host – (Remember what is feels like to be a host) Share your expectations. Teach how to properly invite, don’t just tell her in a post… teach her why its done this way and make sure she understands before setting the party up

6: What can she expect from you – Layout of the party, what happens in a party, how will the party run, how long it is, how people order, how can people order that aren’t on Facebook, When will the party close, FAQ sheet? (What are the rewards, How they pay for rewards, website information)

7: Share how to be a Jam-Tastic Hostess picture and discuss with host before the party

8: What you expect of HER: 9 out of 12 hosts feel their consultnat does not adequately contact her!!! OUCH!!

Host Coaching

Host Coaching Messages & Ideas

THIS ARE IDEAS—please go through and pick out what you think is helpful and throw out/change what you don’t like!

  1. Message ASAP when the hostess books:

______, thank you for booking a party! Be sure you take a picture of your jams once you apply them. We’ll need that picture for your party! J I’ll keep in touch until then!

  1. Message the day you mail the hostess packet:

________, hopefully you got your catalog, couple samples, and a hostess brochure! If you can get $150 in catalog sales to add to your party, I will throw in another FREE ½ sheet of nails from my inventory! Use the samples I sent to get those orders. Who can you get catalog orders from? It can be anyone that won’t be at your Facebook party such as family, neighbors and friends, your or your spouse’s co-workers and friends, children’s teachers (school, piano, coaches, etc.), social clubs, church and service contacts, doctor/dentist office, hair salon, etc. You can collect orders from local friends and family who might not be into Facebook parties. If you get an order of $150 or more together, it’s free shipping. This is always a fun option for church or work friends, because people can get just 1 sheet, you receive the order and distribute the wraps, and they don’t feel “bugged” online. You can also email this public URL to people who might not be on FB. They can still shop at this address and YOUR party will get the credit for it: http://joannanorton.jamberrynails.net. Let me know if you have any questions for this!

______,

 

  1. Message 3-4 days before you set up the event page:

Do you have a picture of you wearing jams?

Let’s put up a teaser on your personal page!!! In the same post say this…(You are more than welcome to change it and personalize it however you wish.)

Ladies, be watching for me to add you to my Jamberry party on Sunday! The party starts ______ and it’s all ONLINE so you can party in your PJs! You will LOVE it! In the meantime, check out this website: http://joannanorton.jamberrynails.net

–or–

About your upcoming Jamberry party!!! I am excited to get you going! Hopefully you got your catalog! If you have a picture of your own Jams on, throw that up on your personal page as a tease and state something you LOVE about them! It will get your friends that are on FB wondering how they can have fabulous nails too! Just say something like this with the picture (or personalize if you want):

 

Ladies, be watching for me to add you to my Jamberry party on _________! It’s all ONLINE so you can party in your PJs! You will LOVE it! In the meantime, check out this website: http://joannanorton.jamberrynails.net

 

(This is what I also send to them for a Battle of the Hostesses)

I may put you in a Battle of the Hostesses if you are interested–exact same Facebook format, there are just 2-3 other hostesses in the group “battling” to get highest sales. (Some healthy competition–hehe) The buying guests of the winning hostess get an additional drawing at end of party. It seems that these have better interaction, which almost always leads to better sales! (<<what we want for you!)

I will set up your party group Friday, and add you Saturday so you can start adding friends anytime that day. It may take a little while to add them so find a time that works best for you! ☺

 

  1. Messages for the first day of the party –Send these one at a time as she gets each step done. Giving these to her all at once to do will be too overwhelming.

Your group is ready! Go ahead and add your friends. Groups can be tricky. I suggest grabbing your phone to look up your FB friend list, and typing their names on your computer/laptop. I have found this is the easiest method. When adding friends, go BIG. You’ll be surprised who will be interested!

 

AFTER you do that, if you want to, post this on your page:

 

Ladies, I’m starting an ONLINE Jamberry Party today, and I want you to come! It is so much fun! It’s all ONLINE so you can party in your PJs, but it’s also a Battle to see who is the Hostess with the Mostest– ME of course (It means an extra drawing for free stuff for YOU—yes, FREE)! Don’t miss out on the fun games and prizes! Just click this link to see: (Group Link) Make sure you follow these three steps to make sure you don’t miss any part of the party or giveaways! You get one entry JUST FOR DOING THIS! Can’t wait to see you in there!

[[Put in the “Don’t Miss the Party” picture with this message for her to use]]

 

Please let me know when you have completed this^^ and I will have you do one more very important step (either today or tomorrow–whenever you have time, girlie)!!!

_________________________________________((WAIT FOR ANSWER))______________________________________

You are fabulous! Almost done! Let’s move on the most important step to get people to the party. I cannot stress enough how big of a difference this makes in your party and it won’t take any time at all if you just copy and paste. So what I recommend is picking out 15-20 that you know would enjoy that party and would come if they knew about it and sending those 15-20 a private message. Personalize it however you want, tell them how much you love the product you are and how excited you are to be having a party. It always helps too to explain that it’s online so they don’t have to go anywhere and that it lasts for 12 days. This online party thing is new to most people so it helps to explain it a bit. And of course if you want to send more than 15-20, the more the better! I would recommend typing out a message and then copying and pasting, just changing the name of the guest in each message. That way you can send quite a few messages in a short amount of time. I hope all that makes sense. Let me know after you send them out and we’ll see how many guests we’re getting. Here’s an example message if you want to use it (Be sure to change the name in each message):

 

(name), I hope you saw I added you to my Jamberry party! I am super excited–it’s going to be SO much fun! It’s an ONLINE party so we get to party on our couch in our PJs if we want! LOL It starts today and ends the ______. There will be games and a giveaway AND you will love this product! All you have to do is go to the group and check out this awesome new product—there will be new posts every day!!! Make sure you follow these three steps to make sure you don’t miss any part of the party or giveaways! You get one entry JUST FOR DOING THIS! Can’t wait to see you in there! Here’s the link: (insert GROUP link)

 

Besides that, just be a LOUD voice at the party. Comment, tag, play games, have FUN! The more excited you are and the more you participate, the more excited your guests will be and the more they will participate. 🙂 Think of it as a way to reconnect with some FB friends.

1 day before party starts:

I may also give you something to post each day. That way your friends see the post, they don’t always know when I post since we’re not Facebook “friends.” Also, it shows them that you are excited about the product. 🙂

[[There is a document for hostess post ideas in the FILES section of our team group on FB]]

1st day of party:

Please post a picture of your jams on your event page and tell your guests how much you love them. Here is an example of what you can say. Change it to fit you. J

My first attempt at Jamberry and it was super EASY!! No smelly nail polish or worrying about getting it all over your skin. You just simply choose the best fit for each nail, apply heat, press on, apply a little more heat, trim and file, then VOILA!!! So simple and looks AMAZING! There is an easy-to-follow tutorial on the application process. We have posted the link or you can visit the website right now! I can’t believe how easy it was! And there are TONS of options of colors and designs to choose from!

 

Which of these represent your style the most? It’s for the game tonight. The answer is for me only, so shhhhh—don’t tell!

2 days before the party ends:

Can you please send this private message to your guests that you know are interacting and possibly have forgotten to order? Personalize it however you want and be sure to put their name in place of the parentheses before sending. 🙂

“(name of guest), thank you SO much for being at my Jamberry party! I hope you’ve had as much fun as I have! I just wanted to send a quick reminder that ______ is the last day to place your order! I’m hoping we get enough sales to have a drawing! 🙂 Ordering is easy, just go to Joanna’s website and click “Shop”. If you have any questions, be sure to let me know. 🙂 Here is the link: http://joannanorton.jamberrynails.net/

________________________________________

OR send this:

If you think there are some girls that may have wanted to order, but just have forgotten, here is something you can send–only if you want to. Personalize it however you want and be sure to put their name in place of the parentheses before sending. 🙂

 

(name of guest), thank you SO much for being at my Jamberry party! I hope you’ve had as much fun as I have, learning about this awesome new stuff! I just wanted to send a quick reminder that ______ is the last day to place your order! 🙂 Ordering is easy, just go to Joanna’s website and click “Shop”. If you have any questions, be sure to let me know. 🙂 Here is the link: http://joannanorton.jamberrynails.net/

 

No pressure though, _____. Hoping we can get you a couple more orders!!!

_____________________________________________

(bear with me if I am sharing this document with you…it’s a work in progress!)

 

***OTHER OPTIONS FOR HOSTESS COACHING: ***  Pick whatever suits YOU!

I’m so excited to get your party started!! Here are some tips I’ve learned about hosting parties.
#1. The hostess sets the bar! I will be posting info and things on your party page about Jamberry. But that doesn’t do us any good at all if your friends don’t see it! So how can you get them to be involved? You! I’m just a random stranger to them. But they care what YOU think. If you have tried Jamberry wraps, they want to see YOUR pictures and hear YOUR experience. Also, because of how Facebook works, I can post all day long and your friends probably won’t even see it until YOU “like” and comment on it. The best parties (most fun, most sales, most rewards for you) are the ones where the hostess and guests are interacting. So post away! If you will “like” and comment on everything I post, and I do the same for your posts, that’s the first step for a successful party.
#2. Personal invitations. I don’t know about you, but I get a dozen group invites a week. Easily. Most of them don’t catch my eye. UNLESS one of my friends invites me to something and sends me a PM that says something like “Hey ______, I just invited you to this group I’m having online. These nail wraps are SO cool and I invited you because I thought you might be interested! Even if you’re not, we’re going to be playing games and having giveaways so you can just join in for that! I hope you’ll join us!” It would take just a few minutes, but the result is HUGE.
#3. Tag! You can find collages of Jamberry wraps and outfits and things on Google or Pinterest, or I have some I can send you. Posting one or two a day and tagging some friends that you think might like it is always a good way to make sure they see the party and the fact that something fun is happening.

You can collect orders from local friends and family who might not be into Facebook parties. If you get an order of $150 or more together, it’s free shipping. This is always a fun option for church or work friends, because people can get just 1 sheet, you receive the order and distribute the wraps, and they don’t feel “bugged” online. You can also email this public URL to people who might not be on FB. They can still shop at this address and YOUR party will get the credit for it:____________________________________

Here’s one last link for you to keep track of sales and hostess rewards… Hostess/Manager URL:____________________

I think that’s it! Let’s get this party started!!  ~Joanna~

 

 

Host Coaching

Host Coaching

Hostess Coaching – adapted from the old Jamberry University!

Host coaching is critical for a successful party, and may be the single most important factor in your success as a Jamberry consultant. Coaching builds trust and a strong partnership with your hostess, which typically leads to increased bookings and sales. Always remember: A party worth holding is a party worth coaching!

Coaching Begins When You Book the Party

Host coaching begins at the party where you meet your new potential host. What you say and do during that short period of time is very important to the outcome of the demo. Each host becomes your partner, and this initial conversation sets the tone for that partnership.

First, have your new host select a date and time for her party. It is important to secure the date that night. You will save a lot of time by not having to backtrack, play “phone tag” or hound your hostess for a date. Setting the date solidifies the party in your host’s mind and shows you that she is serious about having the show.

If she is uncertain and says, “I’d like to check my calendar and get back with you,” or “I’d like to check with my friends to see what night is best for them,” simply say: “Why don’t we pick a tentative date tonight. I’ll pencil you in, and if you need to change the date, give me a call tomorrow. What’s better for you, a weekend or weekday?” It’s important to hold the party within 10 to 14 days. This will keep your host’s enthusiasm high.

Once the party is booked, go over the Host Success Planner with her. This can be found in your workstation. Show her the guest list section. Emphasize how important this is to a successful party. Encourage her to invite everyone she can think of because only about one-third of the invited guests usually attend. Explain the importance of having at least 30 to 40 names on the list. Ask her to invite friends and relatives who live outside of the area, and provide them the opportunity to place orders online if they can’t attend. Also suggest she make a flyer or post an invitation that includes online ordering information on the bulletin board at her workplace.

Get her excited about sharing the experience with her friends! Tell her you’re thrilled to be doing her party and that her friends and family members are going to have a great time. Ask her to pick a theme and then put corresponding stickers on the invitations to get the guests thinking “Fun!” ahead of time. For example, stickers could say things like “It’s Margaritas and Manicures” or “It’s Girls’ Night Out!” or “It’s a Happy Hour! Come after work!” Tell her your goal is to make sure her party is a success and that her friends are glad they came.

Keep Her Excited By Keeping In Touch

If a party you have scheduled is two or three weeks away, you need to contact your hostess at least three times prior to the party. If the party is more than three weeks away, you can contact her more than three times. Regular contact prior to the party will keep your hostess enthused and help improve attendance when the date arrives.

A detailed “Host Coaching Checklist” is included at the end of this lesson. It can also be found in your Workstation. Follow this checklist carefully as you make the three main calls to your hostess. Here is a general outline of what you will cover during these three calls.

  • Within 24 to 48 hours after providing the host packet, call your hostess to thank her for booking the party. Confirm the date and theme, discuss the “Host Success Planner,” encourage her to over-invite, mention promotions, and review the details of the demo.
  • Approximately five days after your first call – depending on the date of the demo – call your hostess again to renew her enthusiasm. Let her know how excited you are for the party, discuss her guest list, encourage her to invite out-of-town guests to place orders, and ask if she has thought more about the business opportunity. Point out that leads from the party would be a great start for her business.
  • Two to three days before the party, call your hostess to see how many guests she’s talked to and how many she expects to attend. Stress the importance of giving everyone on the list a personal call and reminding them to bring a friend. If a hostess has not received many RSVPs and/or hasn’t called all the guests, she may feel discouraged or think no one is interested. It’s up to you to get her excited again, to encourage her to keep inviting guests, and to ensure her that she will have a great party even if only a few people attend. Also, get directions and travel time to the host’s home.

Hostesses Make the Best Consultants

Good hostess coaching is one of the best ways to recruit new consultants, so offer the business opportunity to every hostess. Invite your new host to join your team. When you give your new hostess her packet say:

“Sarah, I began my career as a hostess. Have you ever thought of doing something this? (Wait for her response). Well, here’s some information. Read through it and see what you think. I’ll give you a call in a couple of days. We could make this your launch party!”

After her party, tell her how much she would have earned if she had been the consultant conducting the party. Explain that the cost of her kit would be covered by the sales and bookings from her party, so starting a business would be easy. To further encourage her you can say:

“Sarah, I’m so happy that some of your friends have booked parties tonight! I want to mention that you can go to their party to spend money or you can make money by becoming a consultant and doing their parties for them! Have you thought any more about giving this Jamberry a try?”

Helping someone host a party for one evening is great, but it is even better if you can build a long and prosperous business relationship. Successful host coaching is your best opportunity to build those relationships and grow a thriving Jamberry business.

The Hostess Packet

Take six prepared host packets to every party you attend so you are prepared for additional bookings. A host packet contains:

  • A Host Success Planner (found on your workstation to print off and/or order)
  • 2 to 4 Catalogs (a few to circulate for outside orders and one for your host to create her wish list.)
  • 4 or 5 order forms for your host to collect outside orders
  • Monthly hostess special flyer and copy of the Monthly Sister’s Style Exclusive
  • Host/Join Brochure
  • Postcard invitations
  • Optional: A thank you letter for booking the party (This could be sent separately if host packet was handed out in person the night of the party when she booked.)

Let your hostess know that outside orders count toward her free product credit even though those customers don’t attend the party. When she is placing personal calls to invite her guests, and someone says they are unable to attend, advise her to say the following:

“I’m sorry you can’t make it to the party. I really think you’ll be excited about these products! I’d love to have you take a look at the catalog; there are so many items I know you’ll love, and all orders count toward my party! When can I bring it by?”

Be sure to put your name, phone number and email address on every catalog and piece of literature you hand out.